This book, published in the Netherlands describes the seven roles needed by a Chief Sustainability Officer (CSO) to do their job effectively. Janice is featured as a case study and example of an effective and successful CSO.

Inspired by her father’s work in mining and her mother’s advocacy in helping the marginalized sector, Janice Lao wanted to be a catalyst for change at an early age.

Janice Lao may be a scientist, but she’s committed to talking about sustainability in ways everyone understands. She spends a lot of time listening to colleagues all over the world to better understand how it is that they perceive sustainability; this helps to make sustainability a core part of the mission of The Hongkong and Shanghai Hotels’, where Janice worked as the director of corporate responsibility and sustainability.